Clients ask us to develop practice on a variety of topics.
SIX SIGMA. CUSTOMER FOCUS.
American Express asked us for a fresh way to present conference themes for their top 600 people. We came up with “The History Express,” humorous scenes that blended entertainment with learning and a healthy dose of practice.
DIVERSITY. CHANGE MANAGEMENT. CUSTOMER SERVICE.
Managers and customer service employees practiced a variety of skills at multiple programs. And we created a theme-setting piece featuring the great explorer Captain Cook for college career counselors at a Hewitt conference.
TEAM BUILDING. INNOVATION. CUSTOMER COMMUNICATION. ACCOUNTABILITY.
At three annual Summer Conferences and Diversity Conferences, employees and managers worked on creating a high-performance culture. We helped them explore these themes and the company’s guiding values and behaviors.
PERFORMANCE REVIEWS. MENTORING. CUSTOMER FOCUS. SALES TRAINING.
Practice sessions for area managers. Customer relationship workshops for controls installers and servicers. (Customer satisfaction scores improved measurably after our training.) Current sessions for new sales engineers introduce them to the world of their future customers.
NEGOTIATION SKILLS. COMMUNICATION STYLES. CONFLICT RESOLUTION.
GENERATIONAL WORK STYLES.
LFGSM often asks us to provide practice for their award-winning classroom learning. We’ve worked with global managers, medical school staff, and manufacturing companies’ supervisors and managers. In a typical half-day workshop, we can review three weeks’ worth of topics.
A mixed group of managers and employees practiced five modes of resolving conflict. Our client said we created a “safe learning environment which [the learners] appreciated.”
ETHICS. COMPLIANCE. CONFLICT MANAGEMENT.
In an ongoing program, staff and HR personnel explore dealing with difficult conversations and how to stay cool when things get heated. And Workplace Interactors partnered with top NU leaders to present University-wide sessions on ethics and compliance for staff and supervisors.
RELATIONSHIP BUILDING. INFORMATION SHARING. CONFLICT RESOLUTION.
In a series of full-day workshops, interactors helped employees practice the skills they need to maintain the company’s remarkable record of satisfied customers and repeat business.
The leadership team practiced resolving staff conflicts with patients, families, doctors, and each other. Employee opinion surveys later showed positive learning transfer: participants were using their new skills in the workplace.
SALES MANAGEMENT. COACHING.
As part of a 2-day workshop, sales managers from all over the country practiced the skills they use in coaching and developing the salesmen they supervise.
Managers explored how a diverse patient population – and a diverse staff – affect health care. Our interactive workshop was rated “Best of the Year.”
PATIENT CARE. COMMUNICATION.
Doctors experimented with new ways to communicate with patients to lower the risk of malpractice litigation. In another series of programs, patient care associates practiced improving their teamwork and patient experience.
NAVIGATING CHANGE. LISTENING. CONFLICT MANAGEMENT.
Managers learned about organizational change and how to help smooth difficult transitions for employees. In another workshop, they practiced listening skills and managing conflict.
Here’s what they’re saying about us...
- From participants:
- “What was most valuable about this session? Practice, practice, practice.”
- “Workplace was an incredible way to see ourselves in action. The interactors were so real to our problems.”
- “Workplace Interactors was a great way to come up with ways to deal with customers, plant employees, and salespeople.”
- From clients:
- “Your methods are awesome and lead to excellence in the learning environment!”
- “Your Customer Focus work today and yesterday was out of this world!”
- “We made the right choice to bring you in.”
- “I want to work with them again for their ability to provide sound, transferable learning in a unique, customized, entertaining way!”